CHATBOT PEMILIHAN PRODUK KOSMETIK BERBASIS AIML

Abstract

Potential line business now is based online. Technology and the internet have become a part of human life and online business can be run anywhere at any time, it can even further speed up the service or sales process. By seeing this, many business people have turned online. One of them is a cosmetic store "Pyung Store" which wants to sell online. However, it is adjusted to the habits of buyers who will ask about the best cosmetics, cosmetics that match their skin type, or even surround facial skin health. Therefore a chatbot was created on the cosmetic sales website which can conduct questions and answer interactions about facial skin consultations and cosmetic products. The Chatbot application is built with Artificial Intelligence Markup Language (AIML) through the chatbot platform, Pandorabots.com and the website platform using Wix.com. This application has been evaluated based on a survey of users and got results of 70.5% which stated that the chatbot answered according to the flow that was sent by the user and 80.3% of the cosmetics shop agreed that with the website and chatbot it increased sales.